Frequently asked questions on digital service migration
In order to further improve the user experience for the entire Suunto community, Suunto launched 《Suunto App》 as the next generation of Suunto's digital services in spring 2018. We are committed to developing the ‘Suunto App’ to make it a more comfortable and useful service for everyone.
The Suunto Movescount service (PC website 《Movescount》and 《Movescount App》 for smartphones) will be gradually reduced and terminated by the summer of 2020. User data stored on Movescount is secure and protected. Regardless of the connected product, previous Move data can be transferred to the Suunto App (as of August 2019, all Spartan series, Suunto 5 and Suunto 9 users' previous history on Movescount can now be transferred to the Suunto App). (See below for more information). (See below for more information).
Further updates and announcements on this matter will be communicated via the Suunto App, the official website, Suunto social media channels, forum.suunto.com (English only) and email newsletters, but we will answer frequently asked questions on this page. We will answer the most frequently asked questions on this page.
If you have not yet tried the Suunto App, please do so!
You can download the app to your iOS or Android device right now.
FAQ.
■ ‘Do I have to delete the Movescount App on my smartphone?’
Answer: when using the Suunto App, please delete all Suunto watches that are synchronised with the Movescount App. syncing watches with the Suunto App while the Movescount App is still synchronised with the Movescount App can cause various bugs. the Movescount If you leave the Movescount App on your phone until the historical data stored in the Movescount App is transferred to the Suunto App, this will not cause any problems, but please ensure that you only synchronise your watch with the Suunto App.
■ ‘What will happen to the historical data recorded so far in the Movescount App?’
Answer: new data will be gradually migrated to the Suunto App from spring 2019 onwards. Details on timing and sequence have not yet been finalised.
Update Aug 2019: All Spartan Series, Suunto 5 and Suunto 9 users' historical history on Movescount can now be migrated to the Suunto App: in the Suunto App [Profile → Connect to other services → Select Movescout], Follow the on-screen instructions.
■ ‘Will there be no more Movescount pages on my computer?’
Answer: it will be gradually reduced and closed by the summer of 2020.
■ ‘Will I no longer be able to use the Movescount data on my computer screen, export it to Excel and analyse it in the future?’
Answer: from the summer of 2020, Suunto will no longer be able to provide its own online service, but in the future Suunto will work with a number of global partner services through the Suunto App to provide its users with an excellent training tool. Suunto has already established partnerships with Strava, the leading sports social networking service, and TrainingPeaks, the leading endurance training and coaching app. We invite you to connect with our partner services through the Suunto App. We are looking forward to working with more great apps in the future.
■ ‘Will I lose the movies I was able to create with the Movescount App?’
Answer: the Suunto App itself does not have a movie creation function, but you will be able to create movies through our partners' services. This will be available soon.
Update August 2019: You can create 3D movies by connecting the Suunto App to an app called 《Relive》.to do so, go to [Profile → Connect to other services → Select Relive] in the Suunto App and follow the instructions on the screen.
■■It seems that the Suunto App can only synchronise one clock?
Answer: currently only one clock can be synchronised, but it will be possible to synchronise multiple clocks in the future.
Further information on the migration of other digital services can be found at
https://www.suunto.com/ja-jp/Content-pages/digital-service-transition/?fbclid=IwAR2TqJ7CqST_ZnEI-LXcqloSY6XHCKW7WxPhmfsm6-uSvmfRx6 D2WN0eFnI
This page will be updated as new information becomes available.
