How do I enter a promotional code for an online purchase?

When you are ready to make your purchase, go to your basket (or click on the basket button in the upper right corner of the page).

When you are ready to confirm your order, enter your promotional code in the box provided for this purpose. Click on the question highlighted in blue "Do you have a promotional code?" next to the basket. This will open a box for you to complete. Enter your code, written exactly as you received it. 

Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication.

After entering the code, click CONFIRM THIS CODE. Once your promotional code is confirmed and accepted, the discount is applied.

Can I change or cancel my order?

If your order is not shipped, you can cancel the order and the money will be returned to your account within 3 working days according to your payment method. If your order has been shipped and you want to return it, please contact us .

Can I change my delivery address after I have placed my order?

If your order has not been shipped, please   contact us to change the address. If your order has been shipped, please   contact us and we will initiate a request to change the address with our carrier. Any costs incurred in the process will be borne by the customer.

How can I be sure that my order has been received?

Once you have placed your order, you will automatically receive an email with a detailed summary of your purchases.
Please ensure that the email address used to place your order is completely correct as all information regarding your order will be sent to this address. 

Can I request amendments to be made to my invoice?

Your invoice is automatically printed out when your order is dispatched.
This includes the invoicing address you provided when placing your order. Please ensure that it is correct as it cannot subsequently be changed.
Please note that no subsequent changes can be made on an invoice once the order is processed.

How can I confirm that order has been dispatched?

The shipment of your order will be confirmed to you by email.

For Orders Starting with "GE",  you can check the status of your order here .

For Orders Starting with "ST", track your order here.

I am still waiting for my order to be delivered. What can I do?

For Orders Starting with "GE",  you can check the status of your order here .

For Orders Starting with "ST", track your order here.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our   customer support .

We will arrange to collect the incorrect delivery and dispatch your original order.