Below are common standards that may help resolve your issues. Please follow the steps for solution.
If a product defect occurs, you may choose any of the following methods to seek assistance.
- Refer to the Support Center for common solutions and troubleshooting.
- Use our online service chat (icon located in the lower‑right corner) to talk with a Suunto service agent.
- Send an email to support@suunto.com to receive solutions from a Suunto service agent.
Damage to small parts (e.g., buckles) – Replace damaged watch straps, charging cables (excluding non‑manual causes), etc.
- Please start an online service chat (lower‑right icon) or email support@suunto.com for assistance from a Suunto service agent, who will provide appropriate solutions.
Lost items (e.g., watch straps, charging cables, Suunto Spark single L/R earbud or charging case)
- If your accessories or any of the above items are lost, you will need to purchase replacements separately. Please visit the official website www.suunto.com, navigate to the product page, click "Accessories" to view the list of compatible items, and make your purchase online.
If the above methods still do not resolve the issue, we recommend using our repair service.
For Outdoor products please contact :
- NGG ENTERPRISE CO., LTD.
- https://nex7r.com/
- customerservice@nex7r.com
- Tel: 028215645
For Dive products please contact,please contact any of the following service partners which is convenient to you:
88/5 Patak Road, Chalong Bay
PHUKET
83130
+66-76-383414-6
info@divesupply.com
www.divesupply.com
Dive Supply Koh Tao
3/69, 6/70 Moo 1, Koh Phangan
Koh Tao
Suratthani
84360
095 424 4273
kohtao@divesupply.com
www.divesupplykohtao.com
Dive Supply
457/4 Sri-Ayudhaya Rd. Tung-Payathai, Ratchathewi
Bangkok
10400
02-3544815
contact@divesupplybkk.com
www.divesupply.com
Dive Supply - Phuket
88/5 Moo 10,
T. Chalong, A. Muang
Phuket
83130
076 383 414
sales@divesupply.com
https://www.divesupply.com/
Note: Suunto D5 Repair is only available in Dive Supply-Phuket
Koh Chang Dive Supply Co. Ltd.
7/40, 7/42 Moo 4
T. Koh Chang, A. Koh Chang
Trat 23170
039 551 518
info@kohchangdivesupply.com
www.kohchangdivesupply.com
Note: It is highly recommended to make a phone call or send an email inquiry before visiting or sending in your product for repair.
For other repair service‑related instructions, please refer to the following:
Warranty Policy
Terms of Service
FAQs
My Repair Order
Global Service Locators
