why can't I sync or pair my Suunto watch and Suunto app for iphone

If the Suunto App fails to connect to the Suunto device (iOS)

The following troubleshooting steps may help to resolve connection problems with Suunto 3 Fitness, Suunto 5, Suunto 9, Spartan, Ambit3, all models in the Traverse and Traverse Alpha collections, Suunto D5, EON Steel and Core dive computers may solve connection problems. Try these steps one at a time and check if the problem is resolved after each step is completed.

Are you browsing from the Suunto App? Some steps require app-side action - open the same FAQ article on the Suunto website.

Operating instructions on your device:

All devices:

1.Ensure the watch is close by and activated by pressing the central button.

Suunto 5, Suunto 9, Suunto 3 Fitness and Spartan: 

1.Go to Settings > Connectivity and ensure that the watch's Airplane mode is off (toggle grey) and Discovery mode is on (toggle green).

2.Go to Settings > General > Power saving and ensure that power saving mode is switched off (toggle grey). This only applies to Suunto 5, Suunto 9 and Spartan.

Ambit3, Traverse and Traverse Alpha:

1.Ensure that MobileApp sync is set to Auto.
Ambit3: Options menu > Connectivity > Settings > MobileApp sync > Auto.
Traverse: open Options menu > Connectivity > MobileApp sync > Auto.

2.To synchronise data to the Suunto App, initiate synchronisation from the Suunto App. Synchronisation starts automatically when the watch is paired. If synchronisation does not start automatically, tap Sync now. Synchronisation cannot be initiated from the watch.

EON Steel and Core:

1.Go to General > Connectivity > Airplane mode and ensure that the dive computer's Airplane mode is switched off.

Suunto D5:

1.Open the Options menu > General Connectivity > Airplane mode and ensure that the dive computer's Airplane mode is switched off.

Operating instructions on your smartphone:

  • Reset the Bluetooth connection. Switch off Bluetooth on your smartphone via the Bluetooth settings or Control Centre on your smartphone. Wait a few seconds and switch it on again.
  • If you have the Suunto Movescount App installed on your smartphone, follow the instructions below to uninstall it. It is not recommended to install both the Suunto App and Movescount App on the same smartphone as this may cause problems with the operation of your watch or the connectivity of the App.

Ambit3, Traverse and Traverse Alpha watches, EON Steel and Core dive computers:

-Operating instructions on your device:

 Traverse: go to Options menu > Connectivity > Pair > Mobile App Select Unpair, then go to Mobile App > Pair > Mobile App > Mobile App > Pair > Mobile App > Unpair.

Ambit3: go to Options menu > Pair > MobileApp; select Unpair; go to Pair > MobileApp; select Unpair; select Unpair; go to Pair > MobileApp; select Unpair; go to Pair > MobileApp; select Unpair; go to Pair > MobileApp; select Unpair.
EON Steel and Core: enter the menu and go to General > Connectivity > Forget mobile.

Operating instructions on your smartphone:

Open the Movescount App and tap the Watch icon in the top right-hand corner of the screen. In the Watch status view, tap Details in the top left corner and select the Forget button.

-In the mobile device settings, access Bluetooth and tap the info icon. Tap Forget this device to remove the watch from the list of connected devices.

- Uninstall the Movescount App from the smartphone.

- Restart the smartphone.

-Pair the watch with the Suunto App.

Suunto 9 and Spartan:

- Uninstall the Movescount App from your mobile device.

For more information, see How to use the Suunto App and Suunto Movescount together.

  • Completely exit and restart the Suunto App. For more information, see How to force close an app on iPhone.
  • Restart the smartphone.
  • Ensure you have the latest version of the app installed: go to the App Store (My Apps or Other) and check for any available updates.
  • Ensure that your Suunto watch or dive computer is using the latest software. Connect your device to a computer and start SuuntoLink or Moveslink2 (for watches) or DM5 (for dive computers) to see if there are any updates available. For more information, see Software updates for your product, How to install software on your watch using SuuntoLink or Moveslink2, or How to install software on your dive computer using DM5.  

Note: If the Suunto App fails to synchronise your exercise log, please send us a diagnostic log of your device. The diagnostic log will help us investigate the problem and make future improvements and enhancements. 

To send diagnostic logs with the Suunto App:

1.Open Profile.

2.Scroll down and select ‘Send logs to Suunto’. This may take several minutes.

If these tips do not solve the problem, reset the connection between the watch and the app.

1.Open the Suunto App and tap the watch icon in the top corner to open the watch view.

2.Open the settings menu in the top right-hand corner and open Manage connection.

3.Tap Forget (delete).

4.Open the Bluetooth settings in the settings menu of your smartphone. Your watch will appear under ‘My devices’. Tap the blue information icon and select Forget This Device. Tap Forget Device to reconfirm. 

5.Switch off Bluetooth on the smartphone.

6.Restart the smartphone.

7.Unpair the watch to the Suunto App. 
Spartan, Suunto 5, Suunto 3 Fitness and Suunto 9: Go to Settings > Connectivity > Paired devices. If the Mobile App is listed, select Forget.
Traverse: open Options menu > Connectivity > Pair > Mobile App Select Unpair.
Ambit3: open Options menu > Pair > MobileApp Select Unpair.
EON Steel and Core: enter the menu and go to General > Connectivity > Forget mobile.
Suunto D5: open Options menu > General > Connectivity and select Forget mobile.

8.Resume pairing with the smartphone in the same way as the first pairing. 

If you have tried all of these tips and troubleshooting steps and the problem still persists, please contact Suunto Support and the Suunto Support team will be happy to assist you.