Shipping service for online repairing requests available
EOS product list
EOS means End of Services. If a product has reached the end of service or update support, software updates, repair service, or full spare-part support may no longer be available. Please click the Review the EOS product list to confirm the product's current support status.
Out-of-warranty repair price estimate
For paid out-of-warranty repairs, review the repair price estimate. Prices are indicative only; The final repair cost is confirmed after inspection by an authorized service technician.
How To Request Service
Step 1: Prepare your information and submit a repair request
- Before you begin, prepare your proof of purchase, product serial number, and a clear description of the issue. Make sure you have a valid email address and access to a printer.
- Use the official repair entry, select your country from the list, and complete all required fields in the online service request form.
Step 2: Back up your data and pack your product
- Back up your personal data where possible and pack the product securely for shipping.
- Do not include user guides, instruction manuals, or retail packaging, as these items cannot be returned.
Step 3: Receive the shipping documents and send your product
- After you submit the form, you will receive a shipping label, shipping documents, and further instructions at the email address you provided.
- Send your securely packed product according to the shipping documents and Suunto’s instructions. For paid out-of-warranty repairs, customer-caused damage, or cases outside warranty coverage, you are responsible for shipping the product to the service center or designated address.
Step 4: Inspection, repair, replacement, and return
- The service center will inspect your product, determine whether the case is covered by warranty, and assess whether repair, replacement, or another appropriate remedy is required.
- If the repair is not covered by the Suunto International Limited Warranty, an authorized service center representative will contact you with a detailed cost estimate and information about secure payment methods, which may vary by location.
- Once service is complete, your product will be returned to the address you provided in the service request form. Suunto covers standard return shipping.
Typical Repair Target
Typical 7-20 Calendar Day Target
- Suunto uses 7-20 calendar days as a typical end-to-end repair target from when the customer ships the repair product until the customer receives the serviced product.
- This target timeframe does not include missing customer information, customer response time, customs inspection, missing customer information, customer response time for paid repair quotations, force majeure, or parts shortages where Suunto informs the customer within 20 calendar days and offers a reasonable alternative.
Shipping And Costs
- For paid out-of-warranty repairs, customer-caused damage, or cases outside warranty coverage, the customer is responsible for shipping the product to the service center or designated address. Suunto covers standard return shipping after service is completed.
Service Warranty After Repair
- Whether the case is handled in warranty or out of warranty, once Suunto or an authorized service point completes the repair or replacement, the repaired issue, repaired part, replacement part, or replacement product is covered by a 120-day limited service warranty from 00:00 on the day after the customer receives the serviced product (arrival date). If the customer's remaining original product warranty is longer, the longer period applies.
Delay handling
- If service time exceeds 20 days, you may submit a complaint
- If the service time is expected to exceed 10 days, Suunto Customer Care will proactively inform the customer of the specific reason. If the service time exceeds 20 days, you may submit a complaint by emailing services@suunto.com with the repair request number, product serial number, proof-of-purchase information, and a description of the issue. Customer Care will review the repair status and assess delay compensation based on the specific circumstances.
FAQ
1.Can Suunto replace instead of repair?
Yes. Replacement products may be new, refurbished, or certified equivalent products of comparable specification.
2.What is excluded?
Normal wear, misuse, unauthorized repairs, accident damage, unsuitable shipping damage, and confirmed chemical damage are not covered.
3.Should data be backed up?
Yes. Service may require resetting, replacing, or updating the product, and personal data may be lost.
4.What should I do if service exceeds 20 days?
Contact us at services@suunto.com with the repair request number, product serial number, proof-of-purchase information, and a short description of the issue.
