Repair Center

Welcome to Suunto Repair Center. We're here to help. Learn about different repair options and check the warranty terms of your Suunto product.

Below are common standards that may help resolve your issues. Please follow the steps for solution.

If a product defect occurs, you may choose any of the following methods to seek assistance.

  • Refer to the Support Center for common solutions and troubleshooting.
  • Use our online service chat (icon located in the lower‑right corner) to talk with a Suunto service agent.
  • Send an email to support@suunto.com to receive solutions from a Suunto service agent.

Damage to small parts (e.g., buckles) – Replace damaged watch straps, charging cables (excluding non‑manual causes), etc.

  • Please start an online service chat (lower‑right icon) or email support@suunto.com for assistance from a Suunto service agent, who will provide appropriate solutions.

Lost items (e.g., watch straps, charging cables, Suunto Spark single L/R earbud or charging case)

  • If your accessories or any of the above items are lost, you will need to purchase replacements separately. Please visit the official website www.suunto.com, navigate to the product page, click "Accessories" to view the list of compatible items, and make your purchase online.

If the above methods still do not resolve the issue, we recommend using our repair service.

For Outdoor products please contact

  • AD TIME INDONESIA (SHOW ROOM & SERVICE CENTER)
  • The Suites Tower Lt 01 Suite 0101
  • Jakarta
  • 14470
  • + 62-21 225 111 22
  • ad_time@cbn.net.id

For Dive products(excluding Suunto D5), please contact any of the following service partners which is convenient to you

  • Master Selam Indonesia
  • Jl.Bypass I Gusti Ngurah Rai No.314 Sanur
  • Denpasar
  • Bali
  • 80228
  • +62-361-283138
  • sales@masterselam.com
  • www.masterselam.com
  • Master Selam Indonesia
  • Jalan Bangka Raya No.39 A
  • Jakarta
  • 12720
  • +62-21-719-9045
  • sales@masterselam.com
  • www.masterselam.com

Note: It is highly recommended to make a phone call or send an email inquiry before visiting or sending in your product to the above service centers.

For Suunto D5 repair

  • Submit an Online Service Request and send the product to the Suunto service center for inspection and further processing.
  • You can then check the status of your request via the Online Service Request system.
  • Repairs typically take approximately 3 working days to complete.
For other repair service‑related instructions, please refer to the following:

Warranty Policy

Terms of Service

FAQs

My Repair Order

Global Service Locators

Quick Links

Request a Repair

My Repair Order

Service Locator

Find your nearest service center using the Suunto dealer locator.

Policy

Support Shortcuts

User Guides

How to use videos

Software updates

Suunto app

Dealer Locator

Accessories and Spareparts

Webshop FAQ

Suunto Repair Center

Warranty information

Contact Support

If you have any questions about our products and services, or have any suggestions for Suunto, you can contact us through the following channels

  1. Through the website live chat window, you can click the customer service icon in the lower right corner to activate the chat window;
  2. You can contact us by email, and we usually reply to you within 1 working day. The email address is: support@suunto.com；
  3. Follow us on Facebook and Instagram and send us a message in the background;
  4. You can contact us through the following form, and we usually reply to you within 1 working day.